BOOK MY MASSAGE

LEGAL NOTICES

TERMS AND CONDITIONS
Please read this carefully. By using this website or requesting a booking and any subsequent bookings through this website or via the contact details shown within this website you are agreeing to our terms and conditions. These Terms and Conditions were most recently updated on 1st June 2017.

DISCLAIMER
Material in this site may contain inaccuracies or typographical errors. Sovereign Leads Limited (“Sovereign Leads” or “massagepeoplelondon.co.uk” as the context requires) shall not be liable or responsible for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this site. The Massage People and www.massagepeoplelondon.co.uk are trading names of Sovereign Leads Limited. It is your responsibility to evaluate the information and other content available through this site. This site and the information and materials contained in this site are subject to change at any time, and from time to time, without prior or subsequent notice.

TERMS OF USE
The following Terms of Use form the agreement between you and Sovereign Leads Limited with respect to your use of this web site. If you do not agree to these Terms of Use, you may not use this website and/or associated services. By entering this website and browsing its pages you automatically declare to have read these Terms of Use and to agree to them without any reserves.

WARRANTIES AND LIMITATION OF LIABILITY

BY USING THIS WEBSITE OR THE SERVICES ADVERTISED AND BOOKABLE WITHIN, YOU AGREE TO HOLD SOVEREIGN LEADS LTD FREE FROM LIABILITY OR RESPONSIBILITY FOR ANY DAMAGE THAT MIGHT ARISE OUT OF THE TRANSACTION BETWEEN YOU AND ANY THERAPISTS OR MASSAGE TREATMENT SERVICE PROVIDERS. SOVEREIGN LEADS LTD SHALL NOT BE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SITE OR SERVICES OR ANY THERAPISTS OR MASSAGE TREATMENT SERVICE PROVIDERS. SOVEREIGN LEADS LTD SHALL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES.

This site and the contents of this site are provided on an “as is” and “as available” basis. Sovereign Leads Limited make no claims or warranties of any kind, explicit or implied, including, but not limited to, warranties of title or freedom from malicious programs (including viruses, worms or Trojan horses) or implied warranties of merchantability or suitability for a particular purpose, with respect to this site or its contents and explicitly disclaims any representations and/or warranties. Sovereign Leads Limited do not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Sovereign Leads Limited shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Neither Sovereign Leads Limited nor any of its employees or representatives shall be liable for any damage arising out of or in connection with the use of this website.

By booking a massage through this website, and subject to the Warranties and Limitation of Liability indemnities stated herein, you further confirm that you will discuss your massage with your booked therapist in advance to ensure you have understood the treatment that you will be receiving and you confirm and accept that you are willing to proceed without confirmation from a medical expert. It is your responsibility and not that of the therapist to consult your GP or Consultant should you feel there is a possible contra-indication to receiving massage treatments in your personal case. You agree to indemnify the therapist and Sovereign Leads Limited against any adverse reaction sustained as a result of any treatment booked through this website.

We are not liable or responsible for any errors in or failure to provide services due to your error or failure to provide accurate and complete information. We do our best to keep disruptions to a minimum, however we may temporarily suspend the site and services from time to time. This may be due to maintenance, other administrative purposes or circumstances which are beyond our control including but not limited to Acts of God, natural disasters, power failure, failure of any telecommunications or other data transmission system. We shall not be liable in these circumstances.

To the maximum extent permitted by law, our liability shall be limited to the amount of fees paid by you for a particular service requested.

Use of this site and services is on an “as-is” and “as available” basis. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.

Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in these Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Sovereign Leads Limited, fraud or fraudulent misrepresentation by Sovereign Leads Limited, or any matter which it would be illegal or unlawful for Sovereign Leads Limited to exclude or limit, or to attempt or purport to exclude or limit, its liability.

This clause sets out our entire liability (including any liability for the acts or omissions of our employees, agents, consultants, franchisees and subcontractors) to you in respect of any breach of these Terms of Use or any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms of Use or our trading relationship generally. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms of Use. Nothing in these Terms of Use limits or excludes our liability for death or personal injury resulting from negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation. Subject to the above we shall not be liable for: loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of contract, loss of use, loss of corruption of data or information (including but not limited to any contributions submitted or posted on the website) or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. Please note that the majority of the treatments performed by the therapists who contract with Sovereign Leads are performed using oil and are carried out on the client’s own bed or floor. It is recommended that you provide towelling and that you cover any oil-sensitive areas carefully to protect them. By booking a therapist through Sovereign Leads you agree to hold harmless Sovereign Leads in respect of any damage or injury to yourself, other residents in your property and any parts of your property, furniture, items or personal effects.

INDEMNITY
YOU AGREE TO HOLD HARMLESS SOVEREIGN LEADS, ANY PARENT COMPANY, AFFILIATES OR SUBSIDIARIES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, FREELANCE CONTRACTORS AND OWNERS / SHAREHOLDERS FROM ANY AND ALL CLAIMS OF ANY KIND ARISING OUT OF YOU ACCESSING THIS SITE. YOU WILL INDEMNIFY AND HOLD THE OWNERS, EMPLOYEES, CREATORS AND OPERATORS OF THIS SITE FROM ALL LIABILITY, COST AND EXPENSE, INCLUDING REASONABLE ATTORNEY’S FEES AND COURT COST, THAT MAY ARISE DIRECTLY OR INDIRECTLY FROM YOUR ACCESS AND USE OF THIS SITE. BY ACCESSING THIS SITE, YOU WILL HAVE RELEASED AND DISCHARGED THE PROVIDERS, OWNERS, CREATORS AND OPERATORS OF THIS SITE FROM ANY AND ALL LIABILITY THAT MIGHT ARISE.

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in Sovereign Leads or our licensors. You are permitted to use the material, data and content only for your personal use in placing bookings through www.massagepeoplelondon.co.uk and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on www.massagepeoplelondon.co.uk website without Sovereign Leads’s prior written consent and permission. Sovereign Leads may impose a fee on any proposed used of the material data and content contained on its website, other than for making bookings through www.massagepeoplelondon.co.uk website. All website design, text, graphics, audio and video materials and the selection and arrangement thereof, are the sole property and copyright of Sovereign Leads Limited. Sovereign Leads Limited online booking system is a bespoke system designed, specified and implemented specifically for Sovereign Leads Limited. Any use of materials on this website, including reproduction, modification, distribution or republication without the prior written permission of Sovereign Leads Limited is strictly prohibited. The Copyright, Designs and Patents Act 1988, as amended by the Copyright and Trade Marks Offences and Enforcement Act 2002 and The Copyright and Related Rights Regulations 2003 protect copyrighted material in the United Kingdom and the European Union. In addition to the copyright laws, visitors to this website should be aware of the plagiarism protections afforded in the UK, in particular where there has been an intent to make money at the expense of Sovereign Leads Limited.

GENERAL
The materials contained in this site are displayed for informational and promotional purposes only. This site is solely for the private, personal, non-commercial use by its users. You may not download or copy any materials in this site except for your personal non-commercial use. No right, title or interest in any material or software is transferred to you as a result of any such downloading or copying. Sovereign Leads Limited is a UK registered company (company registration number 08336567) with its registered office address at 201, E1 Studios, 7 Whitechapel Road, London, E1 1DU. You may not reproduce (except as explicitly set forth above), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this site, any of the materials in this site, or any related software. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution or republication, without the prior express written permission of Sovereign Leads Limited is strictly prohibited.

SERVICES
The services described in this site are representative of the services offered by Sovereign Leads Limited. Not all services that are described in this site are, or will be, available at all times and at all locations. The services described in this site may be changed without prior notice. Sovereign Leads Limited offers health care services the primary purpose of which is the protection, maintenance or restoration of the health of the customer through therapeutic holistic body massage and related therapies and treatments. The services we offer are provided by a team of professionals, all of whom have had informal training in, or hold independent qualification certificates in massage and some of whom are also registered health professionals such as physiotherapists or chiropractors. It is understood that Sovereign Leads Limited is not the employer of the health care therapists advertised on our web site. Sovereign Leads Limited provides its health care services through working with independent, freelance, health care professionals, who enter into a contract for services with Sovereign Leads Limited. These health care professionals are self-employed individuals, who have confirmed various conditions when entering into their contract for services with Sovereign Leads Limited. These confirmations include holding professional qualifications in the treatments they offer through us and being appropriately insured in respect of public liability insurance for the treatments they are performing. Each therapist has her own individual style and as professionals in their field they are at liberty to deliver the style of massage they feel most appropriate at the time of the treatment. Not every massage is the same or even similar, between not only different therapists but also between one treatment and another given by the same therapist. It should be noted that the services are personal in nature in terms of both personal preferences of the receiver and giver and therefore it is possible that one’s expectation is not met by every therapist, even if they are equally qualified and experienced. In light of this personal element that is associated with the services being offered, you should note that bookings are not offered on a trial basis. If you feel uncomfortable at any point during your treatment, you must immediately inform your therapist and your therapist will discuss with you at that time the best way to proceed.

Sovereign Leads Limited does not in any way promote nor condone prostitution, illegal and/or immoral activities. If Sovereign Leads Limited becomes aware of any intentions to request or carry out any such illegal or immoral services then Sovereign Leads Limited reserves the right to cancel any appointment or contract with immediate effect and without any penalty to Sovereign Leads Limited. Any moneys exchanged – as a result of meeting either directly or indirectly through this site is solely for (the time spent for) health related therapies. In the event that any other disallowed activities take place this must be considered as a matter of personal choice between two or more consenting adults and can never be contracted for, nor be the subject of a request to be contracted for, nor be the subject of a request for any kind of compensation whatsoever. This statement regarding disallowed activities is included purely for the protection of Sovereign Leads Limited and is not intended to create the impression that such activities may be on offer. All therapists working with Sovereign Leads Limited undertake not to become involved in any such activities and have provided express confirmations that they are no way interested in any services other than therapeutic health services.

GIFT VOUCHERS, CERTIFICATES AND OTHER CREDITS
The Company may offer gift vouchers, certificates or account credits from time to time. Any such gift voucher, certificate or credit purchased, gifted or offered is valid for a period of 12 months from the date of delivery. We may, at our discretion, extend the validity date by a period of 3 months if contacted in advance of expiry. Any gift vouchers, certificates or credits are not transferable and must be used by the original intended recipient at the originally specified address (or another address within the boundaries of London covered by our therapists). Gift vouchers, certificates and credits are delivered by email only and may be printed off for presentation. A valid gift voucher, certificate or credit number must provided along any request for application against a booking.

PRIVATE BOOKINGS
The conditions of contract between Sovereign Leads Limited and the freelance therapists contain conditions and agreements by the therapists not to accept or perform any bookings for customers introduced initially by Sovereign Leads through any other systems or means other than those of Sovereign Leads Limited booking systems. The Terms & Conditions of also stipulate that you will not contact the therapists sent to you for private bookings arranged without the knowledge of Sovereign Leads Limited. Sovereign Leads Limited reserve the right to claim for any lost revenue as appropriate in accordance with the terms of the contract with its freelance therapists from the freelance therapists and also in accordance with the Terms & Conditions set out here for the making of bookings by customers.

CANCELLATIONS
CORPORATE BOOKINGS
For any corporate bookings or otherwise specially arranged bookings by email, telephone or otherwise (excluding through the live online booking system) we request any cancellation or amendment request be made by email to the email address through which the booking was made. You must obtain a confirmation of cancellation response from us. For cancellations made up to seven working days before the start of the booked appointment time you would lose 50% of your paid deposit. For cancellations received within seven to three days of the booked appointment time you would lose 100% of deposit paid. Sovereign Leads reserves the right to charge the full price of the booking for cancellations made after this time and an appropriate administration fee if the bookings were arranged manually.

RETAIL BOOKINGS
We understand that on occasion plans can change and you may need to amend or cancel your booking. Please note however that once you have booked, you are reserving the chosen therapist for the whole of your booking period and also for travel time before and after your booking. This means that the therapist cannot be booked by any other customer during that whole period. In order to protect against therapists suffering lost opportunities as a result of this, we request that any cancellation or amendment requests for bookings made using the live booking system on our website be made by telephone call or email to the details provided on the Book Now page, at least five hours before the start of the booking time. For cancellations within five hours of the booked start time, the full appointment fee becomes payable. This is to protect the value of therapist diaries and their time.

YOUR HEALTH
You health is your biggest asset and we believe you should take care of your body. Our therapists are fully qualified professionals focused on protecting, restoring and maintaining your health. By booking a massage through www.massagepeoplelondon.co.uk you confirm your understanding massage therapy provided by the therapists with which we work is for the purpose of protecting, restoring and maintaining your health. You agree you will immediately inform your therapist if you experience any pain or discomfort during your session, so that the therapist can make appropriate adjustments to your level of comfort. You confirm your understanding that your massage therapists is not providing are service to diagnose illness, disease or any other physical or mental disorder. You acknowledge that massage is not a substitute for medical examination, diagnosis or treatment, and that it is recommended that you see your physician for any such advice.

Because massage should not be performed under certain medical conditions, you affirm that you have checked with appropriate medical professionals regarding the suitability of a massage for you and that you have stated any appropriate medical conditions or alerts when making your booking. You agree to keep your massage therapist updated on your health and wellbeing. You confirm your understanding and agreement that Sovereign Leads Limited, its shareholders, directors, employees, related parties or connected persons nor the massage therapist you have booked shall bear any liability should you fail to seek and follow independent and appropriate medical advice in relation to your proposed massage treatment.

RESPECT OF MASSAGE THERAPISTS
Sovereign Leads operates an outcall massage therapies business in and around London by working with a number of self-employed freelance therapists. Assault against therapists is an offence contrary to the Criminal Justice Act 1988 and the Offences Against the Person Act 1861. In addition to the statutory definition, assault can also include “any incident in which persons are abused, threatened or assaulted in circumstances relating to their work and which constitutes an explicit or implicit threat to their safety and general wellbeing”. Sovereign Leads is committed to a fair and proactive approach in preventing offences of violence and assault against the freelance therapists it works with in the course of their duties. These therapists have the right to do their jobs without fear of assault. Sovereign Leads will support its freelance therapists as appropriate, including through police reports and prosecution if applicable, in respect of perpetrators of any such offences. Sovereign Leads may also publish names of convicted offenders to serve as deterrent to others.

SUBMISSIONS
You agree that any and all comments, messages, postings, photos, audio and/or video material, data, suggestions, concepts, and other items or materials disclosed, submitted or offered to Sovereign Leads through or in connection with this site, including, but not limited to, survey responses, etc., shall be treated as non-confidential and not proprietary and shall become, and remain, Sovereign Leads property. Such disclosure, submission or offer of any submission shall constitute an assignment to Sovereign Leads of all rights, title and interests in all copyrights and other rights in the submission. Sovereign Leads remain, and shall remain, under no obligation (i) to maintain any submission in confidence; (ii) to pay to anyone any compensation for or in connection with the use of any submission; (iii) to respond to any submission; or (iv) publish any submission, for example, in the feedback area of the website. You represent and warrant that no submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making any submission to, through, in connection with or related to this site, you agree that Sovereign Leads have the right (but not the obligation) to copy, publish, distribute or use such submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Sovereign Leads do not and cannot agree to consider or review every submission, and is not liable or responsible for the content of any material posted on this site by users. You agree not to upload, post, distribute or otherwise publish on this site any material that (i) is libellous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy; (ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any submission you make.

PRIVACY POLICY
Sovereign Leads take your privacy very seriously and only collect information essential to the running of this website. The following highlights information gathering and transmission practices for Sovereign Leads and the related website www.massagepeoplelondon.co.uk. This Privacy Statement has been included in this website to illustrate Sovereign Leads commitment to helping users better understand the type of information collected and what may happen to it. By accepting Sovereign Leads Privacy Policy, you explicitly consent to use and disclose your personal information in the manner described below. This Privacy Policy is incorporated into and subject to Sovereign Leads’ Terms of Use. Minors (under the age of 18) are not permitted to use Sovereign Leads services, nor eligible to submit any personal information through this site. Sovereign Leads primary goal in collecting personal information is to provide a reliable, efficient, and personalised experience. This allows Sovereign Leads to provide services and features that best meet your needs thus improving your experience. Please note your personal information will be stored and processed on secure servers in the United Kingdom, in compliance with UK Data Protection Act. The laws on holding personal data in the UK may differ from the law in other countries but as explained below, Sovereign Leads store and handle any personal information in a safe, confidential and secure environment. Sovereign Leads do analyse log files for market research purposes to see how popular our site is and which part can be improved. The statistics software used does not allow to track individual users, only our users as a group. Sovereign Leads use this information for internal research on website user’s demographics, interests, and behaviour to better understand and serve web site visitors. This information may include the URL that you just came from (whether this URL is on our site or not). Which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. Sovereign Leads use information in the files we maintain about you, and other information obtained from your current and past activities on the website to resolve disputes, troubleshoot problems and enforce our Terms of Use. You agree that Sovereign Leads may use personally identifiable information about you to improve marketing and promotional efforts, to analyse site usage, improve content and product offerings, and customise this website content, layout, and services. These uses improve the website and better adapt it to meet your needs. You also agree that we may use your information to contact you by e-mail or sms text message and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, news about our activities etc.

By accepting Sovereign Leads Privacy Policy, you explicitly agree to receive such information. In the event you do not wish to receive these communications, please send us an email to info@massagepeoplelondon.co.uk with the word “remove” in the subject field. Due to varying regulatory requirements, Sovereign Leads cannot guarantee that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (and without limitation), there may be a need to disclose information to the government, law enforcement agencies. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications. Therefore, although every effort of industry standard practices are employed to protect your privacy, Sovereign Leads do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. As a matter of policy, Sovereign Leads do not sell or rent any personally identifiable information about you to any third party. Sovereign Leads cooperate fully with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. Sovereign Leads can (as per your authorisation us to) disclose any information about you to law enforcement and other government officials at Sovereign Leads sole discretion, as Sovereign Leads believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Sovereign Leads or you to legal liability. Except as otherwise explicitly included in this Privacy Policy, this document only addresses the use and disclosure of information collected from you, if any. To the extent that you disclose your information to other parties, whether they are this website or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Regarding the use of third party advertisers, they adhere to their own privacy policies. Since Sovereign Leads do not control the privacy policies of third parties, you are subject to ask questions before you disclose your personal information to others. Sovereign Leads use industry standard practices to safeguard and protect your confidential personal identifiable information, including firewalls and secure servers for our databases. Sovereign Leads treat data as an asset that must be protected against loss and unauthorised access. Sovereign Leads employ many different security techniques to protect such data from unauthorised access by members inside and outside the company. However, perfect security does not exist on the Internet.

Google Site Stats. You may have clicked on an ad for this website that was delivered by Google. Google measures the performance of the advertising it delivers. By providing a tool to more accurately measure the performance of the ads Google deliver, Google (and advertisers) will be able to improve the quality and relevance of the ads that you see. To measure performance, Google uses small strings of text (known as cookies) that are placed on your computer when you click on ads. Cookies typically remain active on your computer for about 30 days. If you visit certain pages of the advertiser’s website during that period, Google and the advertiser will be able to tell that you saw the ad delivered by Google. If you’d like to know more about how Google handles information gathered from the use of cookies, please read Google’s privacy policy by clicking here. If you want to disable the use of cookies, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some websites may not function properly if you refuse to accept cookies.

COOKIE POLICY
During the course of your visit to our website, your computer may be issued with cookies. Cookies are text files which identify your computer to a server. Cookies do not in themselves identify you as an individual, just the computer you are using. We do not collect or store any personally identifiable information using the cookie and no information is passed to third parties.

Cookies are very commonly used on the Internet and do not harm your system. Cookies have a number of uses. They can also be used to estimate the number of users to our website. Cookies may also be used for other purposes, such as to maintain the security of the website and provide information on what administrative support the website may require.

At Sovereign Leads we use cookies: within our online Booking Form (without cookies enabled you would not be able to book a massage); to track how visitors reach our site and the path they take through it to help us improve our service to you (for example, we use Google Analytics as described above); and we use cookies to monitor and manage our website traffic (so that we can create a better business and website experience going forward for our customers generally).

The types of cookies are used on this website are Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help our website remember what you chose on the previous page, therefore avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.

How to control and delete cookies
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

LEGAL JURISDICTION
These terms and your use of this site are governed under the laws of the United Kingdom, without regard to its conflict of legal principles. Any dispute arising under these terms or out of use of this site, shall be resolved exclusively in a London, United Kingdom courts. By using this site, you hereby agree to the personal and legal jurisdiction of, and venue in, such courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, it shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This does not affect your statutory rights as a consumer to bring claims in your local jurisdiction.

LINKS
This site may contain links to other sites. Sovereign Leads shall not be held responsible and/or liable for the availability of, or for any content material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this site, is not, and should not be interpreted nor construed as, an express or implied endorsement by Sovereign Leads. Any questions or comments relating to such other sites should be addressed directly to the operator of those sites.

VARIATION
Sovereign Leads may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the website.

EVENTS BEYOND OUR REASONABLE CONTROL
We shall not be in breach of these Terms And Conditions nor shall we be liable for any failure or delay in performance of any obligations under these Terms and Conditions arising from or attributable to acts, events, omissions or accidents beyond our reasonable control.

Privacy policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via [URL].

1.5 In this policy, “we”, “us” and “our” refer to Sovereign Leads Ltd trading as The Massage People. For more information about us, see Section 13

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

3.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3 We may process your account data (“account data“).The account data may include your name and email address. The source of the account data is your member account and our booking database. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business.

3.4 We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business.

3.5 We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies. The source of the service data is your member account. The service data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you]. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.6 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.8 We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name and your contact details. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed [the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.11 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.12 We may process your personal information associated with your member account and previous bookings. This data may your contact number, address and payment information. The source of this data is your member rewards account, and all the information there is controlled by you. This data may be processed for email marketing. The legal basis for this processing is consent.

3.13 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14 We may process any of your personal data identified in this policy] where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person.

3.16 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at www.massagepeoplelondon.co.uk.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose your personal details to our suppliers or subcontractors identified at www.massagepeoplelondon.co.uk insofar as reasonably necessary.

4.4 Financial transactions relating to our website and services may be handled by our payment services providers, Stripe and GoCardless. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds]. You can find information about the payment services providers’ privacy policies and practices at www.stripe.com and www.gocardless.com

4.5 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].

5.2 We have offices and facilities in The United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards.

5.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to [the data protection laws of each of these countries. Transfers to any other country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

5.4 The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

(a) personal data category or categories will be retained for a minimum period of 12 months from the date upon which you have provided this information to us, and for a maximum period of 6 years following receipt of your details from you via our website.

6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of your personal data will be determined based on when you provided it to us.

6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of significant changes to this policy by email.

8. Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data [by written notice to us] OR [by [methods]][, in addition to the other methods specified in this Section 8].

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We do not use cookies

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.[ The relevant cookies are: [identify cookies].]

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

13. Our details

13.1 This website is owned and operated by Sovereign Leads Ltd.

13.2 We are registered in [England and Wales] under registration number 08336567, and our registered office is at E1 Studios, 7 Whitechapel Road, London, E1 1DU.

13.3 Our principal place of business is at E1 Studios, 7 Whitechapel Road, London, E1 1DU.

13.4 You can contact us:

(a) by post, to E1 Studios, 7 Whitechapel Road, London, E1 1DU.

(b) using our website contact form

(c) by telephone, on the contact number published on our website from time to time

(d) by email, using [the email address published on our website from time to time

14. Data protection officer

14.1 Our data protection officer’s contact details are: Daniel Makk. daniel@massagepeoplelondon.co.uk